Delete Your Heritage Med Account
You can request deletion of your Heritage Med account and all associated data at any time. This page explains how to submit a deletion request and what data is removed.
⚠️ Account deletion is permanent and cannot be undone.
All your personal data, health records, family tree, and uploaded documents will be permanently deleted.
How to Delete Your Account
Option 1 — From within the app (recommended)
1. Open Heritage Med on your device
2. Tap Settings (bottom tab bar)
3. Tap Account
4. Tap Delete Account
5. Confirm deletion when prompted
Option 2 — Email request
Send an email to
legal@elitesolutionshub.com with the subject line
"Account Deletion Request" and include the email address associated with your account. We will process your request within 30 days.
What Data is Deleted
Upon account deletion, the following data is permanently removed:
- Your profile (name, email, date of birth)
- All medical conditions, medications, and allergies you entered
- All family members and relationships you created
- All uploaded documents and photos
- Your family tree and all associated data
- All invitations sent or received
What Data May Be Retained
The following data may be retained after account deletion for legal and compliance reasons:
- Transaction records — purchase history is retained for up to 10 years as required by tax law
- Audit logs — anonymised access logs may be retained for up to 24 months for security compliance
Retained data is anonymised and cannot be used to identify you.
Effect on Family Members
If you are the admin of a family tree, deleting your account will remove your tree and all data associated with it. Other family members who joined your tree will lose access. We recommend transferring admin rights to another member before deleting your account.
Contact
If you have questions about account deletion, contact us at:
legal@elitesolutionshub.com
Elite Solutions Hub Ltd, 16 Parrotts Field, United Kingdom