Heritage Med Support
We're here to help you build and protect your family's medical history. The fastest way to reach us is by email.
Contact Support
Email us at support@elitesolutionshub.com and we'll usually reply within 1–2 business days. Please include the email address tied to your account so we can find you faster.
Email Support
Common Questions
How do I invite a family member?
Open the family tree, tap Invite at the bottom, and share the unique invite link via WhatsApp, SMS, or email. Your relative taps the link, downloads Heritage Med (or signs in if they already have it), and joins the tree automatically.
I joined a tree but see "Could not load family tree" — what now?
Update to the latest version of Heritage Med (1.1.6 or later) and force-quit + reopen the app. This was a known bug in earlier versions and is fixed in 1.1.6.
How do I manage my premium subscription?
Subscriptions are managed through your device's app store:
- iPhone / iPad: Open Settings on your device → tap your name → Subscriptions → Heritage Med. From there you can change plan, pause, or cancel.
- Android: Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → Heritage Med.
Is my health data private?
Yes. Heritage Med uses end-to-end secure storage with row-level security (every record is locked to its owner), biometric unlock, and visibility controls so you decide who in your family sees what. We never sell or share your data with third parties. See our
privacy policy for full details.
Can I export my family's medical history?
Yes — premium users can export a full family health report as a PDF, and the family tree itself can be exported in standard genealogy formats (GEDCOM) and medical formats (FHIR FamilyMemberHistory).
How do I delete my account?
Open the app →
Settings →
Account →
Delete Account, or follow the steps on our
account deletion page. Deletion is permanent and cannot be undone.
Other Resources